Customer Reviews
We've dedicated 70+ years to streamlining our building process and employing some of the top experts in each field because our #1 priority is you and your home.
Scroll down to hear from some of our happy customers and learn what their experiences were like, building a custom home with the Robert Lucke Group.
"We wanted to take a minute to provide some feedback on Jeff Bryant. We were somewhat skeptical on what all would be included as part of our one-year walkthrough, having never been through this process on a custom build before. Even though there were not many items on our list, there were some things that we wanted to have "fixed" for sure, and others that were more nice to have.
Jeff and his team blew us away. They have resolved every single item on our list, including all of our 'nice to haves' and found several additional things on their own as part of the walkthrough and have resolved those as well.
The customer service that we have received from Robert Lucke Homes, even a year plus after the closing, has been truly outstanding. Much of this is attributed directly to Jeff and his "do whatever it takes" mentality to make sure that RLH customers walk away happy. Kudos to Jeff and his entire team."
Linda & Monty Garwood
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"Today, I was again reminded that Lucke Homes is the best builder around. Jeff just stopped by to check our mortar issue and had a quick solution and plan to fix right away. Like all of your team, Jeff was great to work with. A real pro that knows his stuff and he represents your fine company proudly. Thank you Scott for your outstanding customer service once again."
John Carney
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"I am writing to thank you and your team for everything you have done as a company. This is the third house I have built, and Lucke Homes is far and away the best experience I have ever had. Your team is first-class in every way. They are truly exceptional professionals and represent the Lucke name extremely well. I have been impressed by you in our interactions and have respect for how you lead your company. Your team is undoubtedly reflective of the culture Lucke Homes has built. Everyone we have worked with has been great, starting with Randy LaMar to most recently Jeff Bryant. Thank you for building such a great house and having such a dedicated team of professionals. We look forward to the continued build-out of our small community."
Rich Fletcher
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"We had a wonderful experience building our home with Lucke. From the start of the experience working with Randy on understanding what was possible for our budget, to the design with Janie, and through the build with Tom, everyone was great to work with. We have been very happy with the home so far and would strongly recommend them to others. Lucke truly does build custom homes while putting the customer first."
Stephen NeCamp
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"Robert Lucke Homes is the kind of respected builder that you hope to find for custom homes and professional custom office buildings. Scott and his team are also respectful and great to work with. They are honest, helpful, and experienced. I loved working with them."
Dianne Ross
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"Working with Robert Lucke Homes was a wonderful experience. We went in to the project figuring to expect a few hiccups, just based on our experiences with several other custom homes we had over the years when building with different builders. Thankfully, we did not experience any of that with Lucke. Scott and his entire team were attentive, on the job almost every day, and up front and direct about the process from start to finish and even beyond the warranty date. We are extremely picky and probably at times can be a bit unreasonable, but that did not affect the way Lucke responded to our needs. They made any and all corrections to our 100% satisfaction. The working relationship was a breeze, as the Lucke team respected what we, the homeowners, wanted out of our home while also being diligent in regards to bringing up any considerations we might want to be aware of before making any major decisions. It was a totally different experience to work with a builder who wanted to explore creative solutions rather than just settling for the same formula they've seen before. The Lucke team takes pride in the work they do and the service they give so you can be certain the details are always accounted for and the workmanship is of the highest quality. You know when you walk into one of their homes you're in the the very best. We cannot imagine a better experience and are so grateful that we chose Robert Lucke Homes to help us build a home for our family to call our forever home."
John Jonson
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"My wife and I just built a home with Robert Lucke Homes. Initially, I was concerned about the process of building a home, because of the horror stories that I have heard in the past about home builders. I have to say that this was one of the most pleasant experiences I have ever had. In an age where customer service seems to be lacking, these guys are amazing and are super customer service oriented. They have perfected a way to train all of their staff to provide amazing customer service in the same manner as the Ritz Carlton hotel chain. Randy LaMar was very helpful in helping us find the perfect plan and site for us, and even continued to work hard on our behalf after we passed on the first lot he showed us. After we passed on the first lot we were looking at, he quickly brought us another lot that was FSBO. He happily negotiated the purchase of that lot for us in a swift manner. After he found us the lot , he continued to provide us his thoughtful opinion and commentary during the plan review process. He is not only a salesman, and has a great eye for design and architecture and understood the type of look we were going for.
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After this we worked with Janie Walkup for roughly 3 months straight picking out selections. Janie worked very closely with my decorator in putting together beautiful colors and selections for our home. She was very organized and a pleasure to work with.
We had some very important deadlines that we had to meet, and get our house done by a certain date. As the home got closer to completion the owner Scott Lucke met with me on several occasions, giving me updates on the status of the home and stressed to me how hard they were working to get it done in time for me. He brought in his rockstar construction guy Tom Laroque, who was able to get the home done for me by my deadline. We are very happy with our home and look forward to living in it for many years to come."
Jeremy Kanter
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"Permit me to again express our gratitude for the kindness and consideration your staff has shown us during the "grand adventure" of building a Lucke home. From our first meeting with Andy to our closing with Elizabeth, it was an exciting, adventurous and educational experience. Everyone on your staff was a delight to work with.
Andy introduced us to the models and aided us to make our decision on the lot and the style of our new house. Jim was patient and insightful in drawing up our plan. Lana was a humorous, encouraging presence through the complicated process of appointments and re-appointments. Janie kept us in stitches during the number of hours we took to make decisions.She was never surprised or disappointed that we had "changed our minds." Janie was very helpful by introducing us to new products and interpreting our ideas to various vendors.
Tom is very well suited for his job!!! He interacts with clients patiently and guides us to appropriate decisions regarding building materials and their application. He too is unflappable in the face of our ignorance and indecision. We greatly appreciate his professional knowledge and skill.
And Elizabeth, the one we challenged most! Elizabeth did an outstanding job of processing our loan and managing our closing. We are extremely grateful for her kind and forgiving character.
The bottom line is: You have built a team of wonderful, skilled, customer-oriented staff who served us extremely well. Thank you! We will tell everyone we know of this very enjoyable experience."
Dr. George & Eileen Hupp
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"As you know, Sheli and I completed our Mechanical Walk at our home last Friday. Quite honestly we thought this would be a long and challenging day. I'm glad to tell you it was the opposite!
Thanks to the help and expertise of Tom Larocque, Dave Isaacs, Karen Gable (Sims-Lohman), and Tom Deyle, the day was efficient and productive. We could not be more pleased with not only the progress being made on our home, but the way your team was able to take a challenging process and make it smooth and enjoyable. We feel great about the choice we made at the walkthrough thanks to the process your team followed.
By the way--you were exactly right when you said Ben was one of the best framers in the city. He and his team did an amazing job on our home.
It's also great to see all of the recent "holds and solds" at Camargo Ridge. If any of your potential buyers wants a reference or to talk to someone who is currently involved with the building process with you, please count me in to do that.
Just wanted to let you know how pleased we were about the walkthrough thanks to your team."
John Carney
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"This is to express our deepest gratitude and thanks for your help to address damages resulting from severe winter (ice damage). Due to ice dams on the roof, we had water coming into our bedroom and basement. As soon as we called Mr. Doug, he sent Mr. Jeff to assess the situation and they immediately decided to fix it even though we were out of warranty and they fixed it without charging us any money. We want to send our sincere thanks to the whole Robert Lucke team and we are still enjoying the beautiful house they built."
Parveen & Rajesh Sharma
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"Please pass this along to your leadership team. I just wanted to take the time to tell you what an absolute pleasure it has been to work with Tom and Dave onsite. They are the best in the city! I am very detailed oriented and have high expectations, but watching Tom and David lead the contractors and project has been absolutely world class––you have the best working at Lucke all the way around. They are always available when I have questions, and they run our project like they are building their own home.
This process has been long and exhausting, and my personality can be difficult to work with (ask Pam, yourself, and Lana) but all of you realize that this is our dream coming to reality and your team truly take that as a genuine interest. Becki and I made the right decision choosing Lucke, and I look forward to watching the dream come true. Thanks again."
Chad Poppelmeier
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"We are writing to express our gratitude to Robert Lucke Homes. Recently, we experienced a small leak in the roof of our ten year old Robert Lucke home. Considering the lengthy amount of time that has passed since we built our home, we assumed a repair company would need to be contacted.
Since we had such a positive experience with Robert Lucke Homes during the building process, we decided to contact Doug Ratterree and touch base about our problem. Not only did he remember us, he offered to address the problem himself. Doug came to our home and inspected the problem. He then set up the repair and it was completed in no time. We are so appreciative of the help! Robert Lucke Homes are truly loyal to their customers."
James & Michelle Paul
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"We are now in our new home in Catalpa Ridge and wanted to let you know how pleased and thrilled we are. The entire process has been an enjoyable experience. All of your employees that we have dealt with during the process have been terrific and we wanted you to know that. All of them have represented Robert Lucke Homes in a most professional, yet friendly and outgoing manner.
We would highly recommend Robert Lucke Homes to any prospective new homeowner and will be doing just that."
Brendan & Deanna O' Neill
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"Thank you to you and your staff for responding to our request to repair our master bathroom tile floor. We realize that it has been five years since we closed on the house and we appreciate your continued willingness to support your homes.
The work was done in the agreed upon time frame and the house was left in immaculate condition. Today, the floor looks better than it ever has. The tiles all match and the grout is one color throughout. We truly hope this fifth repair will be the last. We have enjoyed our home and do not wish for this floor to be a continuing problem. You are resuming building in Catalpa Ridge and we continue to extol the virtues of Lucke Homes."
Barry Sanders
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"I wanted to send a quick note to tell you how much we appreciate the service Doug has provided after we purchased our home. He was at our home last week helping the plumber find a leak- 6 years after we moved in! Thanks for employing such good people like Doug, that will keep us customers for life."
Mike Agricola
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"I wish to comment on my recent experience with Robert Lucke Homes. We have been the proud owner of a Lucke Home for 5 years. The process from contract, to design, construction, closing and “after the sale” follow-up has exceeded our expectations.
I have worked in the real estate industry 22 years and am not aware of any builder who would accept any responsibility beyond the 1st year guarantee. Robert Lucke Homes is truly above the crowd.
Thank you for exceptional service. Karen and I will be sure to promote Robert Lucke Homes to anyone we know looking to build quality product with superior service."
Randy Hess
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"I’m writing to you for two reasons. First, I want to let you know how very much my wife and I like our new home your company built at Catalpa Ridge in Lebanon. Secondly, it would be terribly wrong if I did not acknowledge the fine team of Lucke employees who worked hard throughout the building process to make our experience a pleasant one. Our new home is our retirement home and replaces a larger house we have lived in for 28 years. The quality and workmanship we see in the new home is very pleasing.
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Mr. Lucke you can be most proud of your employees we worked with in our first new home building experience. I’m not sure if they are all blessed with natural abilities, talents and people skills, or whether you sent them to charm school. Nevertheless they certainly make a favorable impression when dealing with customers such as us. Each person we met on your team seems to be the right person in the right job. They know their business and perform their duties with confidence, experience, and a desire to please the customer. We are quite impressed.
As for the mechanics of how your home building business works, I was further impressed with your rigorous systems and processes designed to provide a quality home. It was quite pleasing to see that past learning experiences have been built into the current routines, check lists, templates, and other methods used to build a home from scratch. At this point, we would be happy to recommend your company to anyone we know who would be interested on building a new home."
Dave Wohr
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"When we chose your company as our builder in early 2003, we had no idea how the process would unfold, or what our overall experience would turn out like. This was our first opportunity to build exactly the home we wanted. Both of us come from a construction background and were pretty familiar with the process. Growing up we listened to the dinner conversations regarding the challenges with managing contractors, developers, and inspectors. We both became convinced that may construction project, regardless of scope was “managed chaos” at best. Our visit to the job site were always pleasant.
The reason I am writing you this letter is to compliment you on your entire organization. It has been over a year now since we closed on our home in Four Bridges. Claudia and I wanted you to know that our experience with your company has been one of the best customer service experiences that we have encountered. Your entire group from those that assist with selections, drawings, construction management, supervision, and after the first year lunch list corrections, are all very knowledgeable and customer focused. We never experienced an issue that could not be resolved.
After year one, I expected a rushed process that would inevitably dodge responsibility and attempt to get out of addressing necessary corrections. I have to blame my skepticism on years of disappointment for various construction experiences. In this day of complainers, which I am sure you may hear from frequently, I would be remiss in not taking the time to thank you, and compliment your entire staff. It is important for you to know this from a happy customer."
Paul G. Williams
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"I want to thank you very much for the extra effort you and everyone from Robert Lucke Homes has made to make sure my purchase of a new home was a smart and happy choice. I am very pleased to tell you that I am very happy with my home.
It’s nice to see companies like yours stand behind their work and promises (and in this case, way over deliver). After more than two years of moving into my house, I had a few problems that occurred with my home. I expected a few minor problems to happen from time to time with a house, so it is nice to see that Robert Lucke Homes will stand behind their work, even after the one year warranty has passed.
Everyone hears nightmare stories about builders. I can tell you I have never heard any bad experiences about Robert Lucke Homes, and I will only be a champion in recommending your as a builder. If you ever need me to talk to a potential buyer please feel free to share my contact information with them."
George Mandos Jr.
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"We just had an appraiser out at the house (refinancing the mortgage) and when he finished, he made a point of telling us how good the quality looked. He especially commented on the unfinished area, and said that compared to the other houses, when you looked up it was very neat and that it was easy to follow where the wires went, etc. (I would agree with this- my last house had the 'messy wire' syndrome!). He asked who the builder was, and was very complimentary. We wanted to pass this on to you guys! Thanks!"